Transforming the Business of Government

InquisIT is a high-energy, forward-thinking, advanced technology company that provides the Federal Government and select private-sector organizations with an impressive array of services and solutions. Company expertise includes Systems Engineering, Enterprise Infrastructure, Cyber Security, Management Services, and Software Support.

The company demonstrates a new brand of leadership—one that fosters trust, integrity, excellence, and yields high degrees of success and loyalty among employees and customers. How do we do it? We give customers something different. InquisIT is a company that demonstrates relentless dedication and commitment to its customers and our people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metrics—versus ideas and concepts; a company that thinks that the old “80% is good enough” should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything we do.

Why do we feel this way? We embrace the belief that by providing the best service possible to the government, we ultimately provide the best service to our nation.

POSITION SUMMARY:

The IT Asset Specialist / Tier 1 Help Desk Technician is primarily responsible for managing and maintaining IT hardware assets throughout their lifecycle, from receipt and deployment through refresh and disposal. The position also provides Tier 1 Help Desk support for common hardware, software, peripheral, and connectivity issues.

This is a hands-on role requiring strong organization, attention to detail, technical troubleshooting skills, and customer service.

Please note that this is a fully on-site position in Washington DC.

Primary Responsibilities:

IT Asset Management

• Maintain accurate inventory and lifecycle records for IT hardware, peripherals, and consumables by ensuring assets are properly received, tagged, assigned, tracked, and updated in ServiceNow, Microsoft SCSM, or other designated systems.

• Conduct physical inventories and reconcile discrepancies between equipment and asset management records.

• Coordinate equipment warranties, repairs, replacements, and vendor support.

• Support hardware refresh activities by tracking end-of-life (EoL) equipment and coordinating deployment, replacement, collection, and reassignment of assets.

• Manage the secure disposal and recycling of decommissioned equipment, including required data sanitization or physical destruction of storage media, and maintain appropriate disposal records.

• Maintain asset management procedures, documentation, and records to support operational requirements and internal or external audits.

Tier 1 Help Desk Support

• Provide hardware and peripherals needed to fulfill approved Help Desk incidents and service requests.

• Provide Tier 1 support for desktops, laptops, monitors, printers, peripherals, Windows, Microsoft 365, Office, and other approved hardware and software.

• Troubleshoot common user issues involving hardware, software, account access, Active Directory, VPN, and basic network connectivity.

• Assist with workstation setups, device replacements, monitor adjustments, and peripheral installations.

• Document incidents, service requests, troubleshooting, and resolutions in the ticketing system and escalate issues when higher-level support is required.

• Provide timely, professional support while collaborating with Help Desk, Systems, Network, and other IT teams.

Experience & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field and a minimum of 3 years of relevant experience; OR 5+ years of relevant experience without a college degree.

• Experience in IT asset management and Help Desk, desktop, or end-user technical support.

• Experience with ServiceNow, Microsoft SCSM, or similar ITSM/asset management systems.

• Working knowledge of Windows, Microsoft 365, Active Directory, remote support, VPN, basic network connectivity, and common desktop hardware and peripherals.

• Strong organizational, documentation, troubleshooting, communication, and customer service skills.

• Ability to work effectively with end users and technical support teams in an on-site environment.

• Ability to lift and move IT equipment weighing up to 50 pounds.

Preferred Qualifications and Certifications

• Experience in an enterprise or government IT environment.

CompTIA A+, Network+, Security+, Microsoft, or similar IT certification.

InquisIT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, InquisIT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

*The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.